As of - Date: 01/01/2010

1. Bookings
a. Bookings are queued
b. If bookings are not adhered to in the allocated timeframes, payment received or terms and conditions accepted, then the booking will be placed at the back of the queue or to such a time that Trinity Designs deems fit.
c. Bookings are important as we have a number of projects and Trinity Designs can not process a project outside the allocated booking or timeframe
2. Time Frames
a. Each project will be developed during allocated timeframes
b. If the client takes longer, for any reason, that delays development which forces the development process over the allocated timeframe, the final payment must be deposited immediately on the next day after the allocated timeframe final date, otherwise Trinity Designs holds the rights to discontinue with the development to such a time as Trinity Designs deems fit.
3. Financials
a. Absolutely no refunds on any payments
b. All payment shall be via EFT and made available immediately upon invoice and before any further development is undertaken. No Cheques accepted
c. Upfront 100% Payment upon invoice on all development - no exceptions
d. Payments for domains and hosting paid prior to website being uploaded
e. Payments for domains and hosting is to the clients account
f. Trinity Designs is a sole proprietor and therefore does not charge VAT
g. Our website design pricing is for front-end design only.
h. If a client cancels during the development process, then the client will lose the deposit paid for work already undertaken or be liable to pay the outstanding amount
i. Should a quote be provided to a client for a specific amount of pages or products and Trinity Designs finds out that the specific amount of pages is over and above the amount quoted due to Trinity Designs fault or client's fault, then Trinity Designs reserves the rights to change the price quoted, even if the development has begun and a deposit has been paid.
4. Development
a. Absolutely no cancellations will be accepted once the development has begun, unless by Trinity Designs
b. All development will begin once the client has accepted the terms & conditions and development process - via email.
c. Trinity Designs reserves the right to place the link "Designed by Trinity Designs" on all websites developed or re-designed by us. The size of the script will be no bigger than 10 points (as on MS Word) and the colour will match the style of the website.
d. Re-designing or designing of logo's, images and creating new text will be charged over and above the rates provided
e. Extra pages of design can be quoted over and above the provided design package, quote or during design process.
f. Our website design packages exclude individual products over 20, thereafter a new quote will be provided to the client
g. On all websites, back-end sites and forms: It is the responsibility of the website owner to organize with their ISP (hosting company) to provide the correct scripting to send forms and/or validate shopping basket. Trinity Designs cannot supply this script. If you are having problems with your ISP in this regard, we suggest changing ISP's to SA Domain who offer full Free support in this regard....
h. If a client wants us to come out to their offices or premises, we will charge accordingly - a one hour fee will be automatically charged (R250 per hour).
i. It is the responsibility of the client to organise with their existing or new ISP form validation and activation, except when it comes to hosting with SA Domain.
5. Hosting
a. Hosting of websites is to the clients account - we use SA Domain (www.sadomain.co.za)
b. Support for hosting is done through the ISP and not Trinity Designs
c. Trinity Designs exempts itself from any third party vendor
d. If hosting is registered through another company, it is up to the client to provide the required FTP details
6. Domain Registration
a. Domain Registration is to the clients account - we use SA Domain (www.sadomain.co.za)
b. Support for hosting is done through the ISP and not Trinity Designs
c. Trinity Designs exempts itself from any third party vendor
d. If domain registration is registered through another company, the client accepts responsibility for this domain
e. Yearly payments is to the clients account
f. Client must provide Trinity Designs with all necessary information that is required in order to register the domain name through one of Trinity Designs preferred vendors.
g. The client must provide the exact domain name required. Trinity Designs cannot accept any liability for wrong domain names.
h. Trinity Designs cannot be held liable for domain names that are not available or mispelt.
7. Updating
a. Updating of websites once the website is active and live is to our discretion and will be charged to the clients account.
8. Specials
a. Specials run at different timeframes and can only be developed during the specific timeframe
b. Clients cannot book a special and have the development process outside the special timeframe.
c. Clients who have booked a package outside a special timeframe cannot change the booking or have the price change to coincide with the special
9. Miscellaneous
a. Trinity Designs will only accept websites to our discretion
b. Client must make all required information and images for development prior to the website being ordered.
c. Sample websites will be live on the back of Trinity Designs and will only be available for viewing during the course of the project or unless otherwise arranged by prior notice.
10. Internet Access
a. ADSL Access: You must have an ADSL compatible telephone line. This is the responsibility of the client to purchase and organize the line
b. Telephone monthly charges are not included and to your own account, unless otherwise stated
c. No modems are included
d. Set-up of the Internet Access at place of residence or work is not included and should you wish one of our agents to come out and set-up, an additional R250 will be charged once off - only in the Cape Town area
e. Third Party terms and conditions apply
f. Support is done through our third party partner
g. Trinity Designs is not liable for any viruses, spam, or any other computer problems, dial-up problems or alike from a third party vendor or accessing the internet
h. Dial-up Accounts - the telephone charges are to the clients account
i. Dial-up modems are excluded in the price
j. Computers, cellphones and laptops are excluded from the price
11. Privacy Policy
a. If you send feedback using the website's contact form, you will be asked for your email address so that Trinity Designs can reply to you.
b. If you use our online form, the information collected is used specifically for your website details, domain registration and hosting.
c. Email addresses will be used to reply to your messages, send requests or information and marketing done specifically by Trinity Designs. That's it.
d. Trinity Designs adhere to a strict privacy and no spam policy by third party vendors.
e. Trinity Designs itself does not use cookies on any of its pages. However, some of the site's sponsors may use cookies in the course of serving advertisements.
12. Disclaimer
a. The information contained in the website is for general information purposes only. The information is provided by "Trinity Designs" and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of "Trinity Designs". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, "Trinity Designs" takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

All we ask is that because we provide low affordable quality website design; please do not take advantage of this. We can and will stop any design if we feel that the client is taking advantage and the client will then lose their deposit.

These terms and conditions supercede all previous terms and conditions